Please use this form to let us know what you think:
First Name:
Last Name:
Company:
Title:
Address:
Address 2:
City:
State:
Zip Code:
Country:
Phone:
Fax:
Website:
Email:
General Impression of Cusco:
1.
I am satisfied with the overall service I received from Cusco
Please Choose One
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
2.
I expect
to do more business with Cusco in the future
Please Choose One
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
3.
I would recommend Cusco & Cusco products to colleagues
Please Choose One
Strongly Agree
Agree
Undecided
Disagree
Strongly Disagree
Please rate each question with a 1 to 10 rating
1= very poor, 5 = average, 10 = exceeds my expectations, n/a = this question does not apply to me.
A)
When you call us:
1. Is our automated phone system user friendly?
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10
9
8
7
6
5
4
3
2
1
2. Do you get through to the right person promptly?
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10
9
8
7
6
5
4
3
2
1
3. Do you get concise information when you speak to our staff?
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10
9
8
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5
4
3
2
1
4. Overall rating of our phone communication.
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10
9
8
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5
4
3
2
1
B)
When you request technical information:
1. Do we respond quickly?
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10
9
8
7
6
5
4
3
2
1
2. Is the information accurate and easy to understand?
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10
9
8
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3
2
1
C
)
When you request a price quotation:
1. Is our sales staff knowledgeable?
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10
9
8
7
6
5
4
3
2
1
2. Do they help determine your needs?
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10
9
8
7
6
5
4
3
2
1
3. Do they offer accurate advice?
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10
9
8
7
6
5
4
3
2
1
4. Do you get a quick response?
-
10
9
8
7
6
5
4
3
2
1
Please name your Cusco Sales Manager
D)
When you need to order parts:
1. Do we help you determine exactly what you want?
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10
9
8
7
6
5
4
3
2
1
2. Is our pricing fair & competitive?
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10
9
8
7
6
5
4
3
2
1
3. Do we ship parts when we say we will?
-
10
9
8
7
6
5
4
3
2
1
4. Do you receive exactly what was ordered?
-
10
9
8
7
6
5
4
3
2
1
If Cusco could improve one thing, what would it be?
Looking forward, what new products or designs should Cusco consider?
Are you planning on purchasing a new vacuum truck within the next 12 months?
-
Yes
No
Would you like one of our sales representatives to contact you?
-
Yes
No
Any further comments?
f
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